Privacy Policy

Dr Glenis Wade Coaching & Consulting

Last Updated: September 2026

Privacy Policy

Dr Glenis Wade Coaching & Consulting (“I”, “me”, “my”) is committed to protecting your privacy and handling your personal information transparently and securely.

This Privacy Policy explains how personal information is collected, used, stored and protected when you visit my website, contact me, enquire about services, or engage with my coaching, consulting, facilitation or leadership development activities.

Who I Am

Data Controller: Dr Glenis Wade Coaching & Consulting

Website: www.gleniswade.com

Email: info@gleniswade.com

If you have any questions about this Privacy Policy or how your personal information is handled, please contact me using the email address above.

Information I Collect

I may collect and process the following categories of personal information:

Information You Provide Directly

This may include:

  • Name
  • Email address
  • Telephone number
  • Organisation name
  • Job title
  • Information provided through enquiries, forms or correspondence
  • Information shared during coaching, consultancy or leadership development discussions

Information Collected Automatically

When you visit the website, I may collect information such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed
  • Time spent on pages
  • Referring websites
  • General geographical location information

This information is collected through website analytics and related technologies.

How I Use Your Information

I use personal information to:

  • Respond to enquiries
  • Deliver coaching, consulting and facilitation services
  • Manage client relationships
  • Arrange meetings and appointments
  • Provide information about requested services
  • Maintain business records
  • Improve website performance and user experience
  • Protect the security of the website and my services
  • Comply with legal and regulatory obligations

I will only use personal information where there is a lawful basis to do so under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Lawful Bases for Processing

Depending on the circumstances, I process personal information on one or more of the following legal grounds:

Contract

Where processing is necessary to discuss, arrange or deliver coaching, consulting or related professional services.

Legitimate Interests

Where processing is necessary for the legitimate operation and development of the business, provided your rights and freedoms are not overridden.

Consent

Where you have provided clear consent for a specific activity.

You may withdraw consent at any time.

Legal Obligation

Where processing is required to comply with legal, tax, accounting or regulatory requirements.

Coaching and Professional Conversations

Information shared during coaching, consultancy, facilitation and leadership development engagements will be treated as confidential and handled with care and professionalism.

Professional Supervision and Reflective Practice

To support good practice and maintain professional standards, I may discuss elements of my work with appropriately qualified supervisors, mentors or professional advisers in accordance with relevant professional and ethical codes, including the EMCC Global Code of Ethics, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Such discussions will be conducted with due regard for client confidentiality and, where appropriate, the use of anonymisation techniques to protect the identity of clients and participants.

Professional Learning and Knowledge Sharing

As part of my commitment to professional learning, scholarship and the advancement of coaching, facilitation and organisational development practice, I may draw on anonymised themes, methods, approaches and learning arising from client or pro bono engagements to support teaching, speaking, writing, supervision, professional development, research and other educational activities. Client and participant identities will be protected through the removal or alteration of identifying details and the application of recognised academic and professional approaches to anonymisation.

Some pro bono and community-based work may provide opportunities to develop, test or refine emerging approaches, frameworks or facilitation methods. Learning from such work may contribute to professional publications, presentations, teaching or other educational activity, provided that participant confidentiality is protected and identifying details are removed or anonymised.

Legal and Safeguarding Exceptions

Personal or identifying information will only be disclosed without consent where required by law or where there is a serious risk of harm to an individual or others.

Any notes retained will be stored securely and only for as long as reasonably necessary for the delivery and administration of services.

Website Analytics

I use website analytics tools to understand how visitors interact with the site and to improve website performance.

These may include:

  • Jetpack Stats (WordPress)
  • Google Search Console

These services provide aggregated information about website usage and do not generally identify individual visitors directly.

Cookies

The website may use cookies and similar technologies.

Cookies help:

  • Ensure the website functions correctly
  • Understand website usage
  • Improve visitor experience
  • Monitor website performance

Most web browsers allow you to manage or disable cookies through browser settings.

Disabling cookies may affect the functionality of some parts of the website.

Marketing Communications

At present, I do not operate a regular email newsletter.

If this changes in the future, any marketing communications will only be sent where permitted under applicable law and you will be able to opt out at any time.

Sharing Personal Information

I do not sell personal information.

Information may be shared with trusted service providers where necessary to operate the business, including:

  • Website hosting providers
  • Website platform providers
  • Professional advisers
  • Technology and communication providers
  • Accounting or legal advisers when required

Any third parties are expected to process information appropriately and securely.

Payment Processing

Payments are not currently processed directly through this website.

Where payments are arranged, they may be completed through invoicing, bank transfer, PayPal, Stripe or other payment providers.

Those providers operate under their own privacy policies and terms.

Data Retention

Personal information is retained only for as long as necessary for the purpose for which it was collected, including:

  • Responding to enquiries
  • Delivery of services
  • Legal, regulatory and financial record-keeping requirements
  • Resolving disputes

When personal information is no longer needed, it will be securely deleted or anonymised where appropriate.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information in certain circumstances
  • Restrict processing in certain circumstances
  • Object to processing based on legitimate interests
  • Request transfer of your information where applicable
  • Withdraw consent where processing relies on consent

Requests can be made by contacting:

info@gleniswade.com

Data Security

Reasonable technical and organisational measures are used to protect personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While every effort is made to protect personal information, no online transmission or storage system can be guaranteed to be completely secure.

Third-Party Websites

This website may contain links to third-party websites.

I am not responsible for the privacy practices, content or policies of external websites. Visitors should review the privacy policies of those sites separately.

Complaints

If you have concerns about how your personal information is handled, please contact me first so I can attempt to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Website: https://ico.org.uk

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, technology or business practices.

Any updates will be published on this page, together with the revised update date.